1. Scroll through the images of the desired bag until the end.
2. Tap the cube icon in the center of the photo to rotate the bag.
3. Rotate the bag and zoom in based on the details you want to observe.

*NOTE: If you notice that the 3D model is not appearing in high resolution, make sure you have a stable internet connection and, above all, that your smartphone does not have power-saving mode activated.

To increase your VIP level and be able to scale through the various ranks: silver, gold, platinum, and diamond, you will need to make purchases on the website.

By clicking on the widget in the bottom left shaped like a gift box, you will be able to access the Loyalty program. By going to the VIP levels, your current rank will be displayed, and you will be informed of how much you need to reach the next level.

You can find the page with an explanation of all the benefits for each level HERE.

To earn points, simply click on the gift-shaped widget in the bottom left corner, join if you haven't already, and go to the "Earn Points" section.

Once there, you will find all the missions to complete in order to earn loyalty points that can be converted into rewards!

To view the bag in augmented reality, you will need to go to the 3D model from the product tab, click on the cube, and then a black bar with white text will appear below the model.

Click on the text and project the bag into your space.

Note:
1) The surface where the bag is projected must be flat.
2) Not all phones are enabled to use this technology.
3) Follow the instructions to display the render.

With referrals, you can send a link to a friend or acquaintance. If the person you forward the link to registers and makes a purchase, they will receive a 10% discount, and you will earn 20 loyalty points in your account.

Within the community area, you will be able to share your shopping experience, view all the content created by Voemièn influencers, and stay updated with all the news.

Voemièn accepts all certified payments, so it will be possible to pay with:

1. All debit and credit cards accepted.
2. Klarna in 3 interest-free installments.
3. PayPal
4. Apple Pay
5. Google Pay
6. Postpay
7. Amex
8. Bank transfer: at the end of the order, you will see the details for making the transfer. The goods will be held for 24 hours. By sending the bank receipt to info@voemien.com, you will expedite the process and, consequently, the shipping.
9. Cash on delivery, with an additional charge of 5.00 euros.

As soon as the package is processed by the BRT systems, the customer will receive an email or SMS directly from the courier that evening, containing a link for tracking the order.

Depending on the selected shipping method, standard deliveries occur within 1-4 business days, while express deliveries take place within 24/48 hours.

Assuming that verifying this hypothesis has the same odds as winning the lottery, it would be immediately picked up by the courier and replaced with the correct one.

You will need to initiate the return request as explained on this page.

The bag will be replaced as soon as possible with a new one.

Voemièn has two different return methods; you can consult the dedicated page here.

Nothing complex, you won't even need to print the return label.

Refunds are issued within 24 to 48 hours after inspecting the returned goods at our warehouses.

Very importantly, the merchandise must be returned in the same condition in which it arrived, including its tags and accessories

By subscribing to the Newsletter, you agree to receive promotional emails.

Voemièn values the care of its customers greatly; indeed, most of our emails contain interesting content for fashion enthusiasts, such as tips on new trends, tutorials on how to clean leather, advice on how to preserve our leather bags, information about the artisanal production process of our creations, and much more.

At the bottom of every page of our store, you will find a dedicated section where, by subscribing to the newsletter, you will receive a 10% discount on your first purchase!

All discount codes must be entered in the "discount code" box during checkout, which you will find after entering all the shipping information.

No, it is not necessary to create an account to make a purchase, but we strongly recommend that you do so to stay updated on the status of your order.