WHAT ARE THE ACCEPTED PAYMENT METHODS?

• Credit Card (Visa, MasterCard, American Express, Maestro, Carte Bancaire in France, Diners & Discover in the United States, JCB in Japan)
• PayPal (this method automatically redirects the user to the PayPal payment page)
• Google Pay (Pay via Google and its services)
• Cash on Delivery in Italy: cash payment is required upon delivery. Additional charge of €5.
• Bank Transfer: at the end of the order, you will see the details for making the transfer. The goods will be held for 24 hours; by forwarding the bank receipt to the email info@voemien.com, you will expedite the process and consequently the shipping.
• Klarna: a service that allows you to split the cost of your purchase on our site into 3 equal payments (INTEREST-FREE).

Divide your payment into 3 interest-free installments to spread the cost of your purchase over time. The first payment will be made immediately, while the other two will be charged every 30 days from a debit or credit card of your choice. With Klarna, you have the flexibility to buy in installments without any additional interest; just create an account, and you can manage your charges directly from the dedicated Klarna app or their website klarna.com.

 

WHEN WILL THE PAYMENT BE CHARGED TO MY CREDIT CARD?
For payments made with a credit card, the order amount will be charged at the time of order completion, the same applies to PayPal and all payment methods.

ARE ONLINE PURCHASES COMPLETELY SECURE?
Voemièn uses advanced systems for monitoring and verifying all transactions that occur through the site, such as Secure Sockets Layer (SSL) to enable the encryption of potentially sensitive information.

WHAT IS THE CCV/CVC CODE?
The CCV code (Credit Card Verification or CVC Verification Code) is a 3 or 4 digit number on the credit card required to increase the security of the transaction.

WHY DO I SEE TWO CHARGES IF I MADE ONLY ONE ORDER?
Voemièn guarantees that the order will be charged to the credit card only once in its entirety. However, it is possible that the amount is duplicated on the statement: the first entry corresponds to the authorization request, which is sent at the time of the order; the second confirms the actual charge to the chosen payment method.

WHAT CURRENCY WILL THE CHARGE BE IN?
The amounts of transactions and product prices are always calculated in the local currency of the country from which the order is shipped. Prices are always inclusive of VAT.

WHAT TO DO IF MY PAYMENT IS DECLINED?
This could happen for many reasons, such as connection issues, smartphone problems, etc. What we recommend is to try placing the order again from the beginning or contact us; you can do this via the live chat on your left, or by phone at: 3283434392.